Data Privacy Policy

General information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on our website, in our web shop, in the 4Dvets System App and in connection with our services.

Who is responsible for data collection on this website?
Data processing on this website is carried out by 4Dvets AG. You can find their contact details in the imprint of this website.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you visit our website.

What do we use your data for?
The data is collected in order to

  • ensure the error-free provision of the website, web shop and services.
  • process orders in the web shop and for the application and use of our services.
  • analyse your user behaviour and to improve our services.

What rights do you have regarding your data?
You have the right to receive information free of charge at any time about the origin, recipient and purpose of your stored personal data. You also have the right to demand the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and tools from third-party providers
When you visit our website, your surfing behaviour may be statistically analysed. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For details, please refer to our data protection declaration under the heading “Third-party modules and analysis tools”.

You can object to this analysis. We will inform you about the possibilities of objection in this data protection declaration.

Multilingualism
All measures mentioned in the data protection declaration are also implemented and applied in the individual foreign languages of this website. The contact details for questions, comments, etc. can be found under imprint.

Availability of the Internet pages
We do not guarantee that the website operated by us will be available at all times and are not liable for error-free data communication. The website may contain links to third-party offers. When selecting these providers, we pay attention to the highest quality. We have no influence on how these providers handle the customer data collected on their own websites. We are therefore not responsible for their content and accept no liability in this respect. We are not responsible for the compliance with data protection regulations by the providers included on the website.

Changes
We reserve the right to change this privacy policy at any time and to inform customers/users of the changes in an appropriate manner. The current version can be accessed at any time on our website under “Privacy Policy”.

General notes and obligatory information

Data protection
4Dvets AG takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

The data you enter in the contact form or by e-mail will remain with us, you request deletion, you revoke your consent to storage or the purpose of the data storage no longer applies (e.g. after processing your request). Mandatory legal regulations – in particular retention periods – remain unaffected by this.

Note on the responsible office
The responsible party for data processing on this website is:

4Dvets AG
Dammweg 19
3800 Interlaken
Switzerland

info@4Dvets.com
www.4Dvets.com 

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g., names, e-mail addresses or similar).

Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption.

TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, the right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Objection to advertising e-mails
We hereby object to the use of contact data published within the framework of the imprint obligation to send advertising and information material that has not been expressly requested. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam e-mails.

Data collection and use

Website and web shop

Websites of 4Dvets
4Dvets operates the following websites:

Contact form and e-mail contacts
If you send us enquiries by contact form or e-mail, the information you provide in the enquiry form or e-mail, including the contact details given there, will be stored for the purpose of processing the enquiry and for follow-up questions. This data will not be passed on without your consent.

The processing of the data entered in the contact form and by e-mail is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form or by e-mail will remain with us, you request deletion, you revoke your consent to storage or the purpose of the data storage no longer applies (e.g. after processing your request). Mandatory legal regulations – in particular retention periods – remain unaffected by this.

Cookies
Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g., shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g., cookies to analyse your surfing behaviour) are stored, these are treated separately in this data protection declaration.

Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • browser type and browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of the server request
  • P address

This data is not merged with other data sources.

The basis for data processing is Art. 6 (1) lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

4Dvets System App and use of our services

4Dvets System App and Manager Software
In order to use our services, the use of the 4Dvets System App and 4Dvets System Manager Software is required. The Dvets System App is available for Windows. The following data must be entered:

  • Personal data: Gender, First Name, Last Name, Address, Nationality, Email Address. Due to legal and regulatory requirements, we are required to collect and store this data.
  • Data collected: The data collected is used to confirm or reject hypotheses, to improve the classification tool, to frame the development of new techniques and more.
  • Credit card information: Name on the credit card, expiry date and credit card alias. The credit card alias guarantees secure processing (PCI DSS standard) of credit card transactions (see also credit card alias). Credit card information is stored for recurring payments (Q-Top-ups) and Q-SIM card orders and for user identification.
  • Orders: Purchased product (e.g., Q-SIM) or data packages (Top-ups), payment method, order date, delivery date, delivery status and delivery address. This data may be processed by third parties to fulfil the order.

Use of this data
This data is processed and stored in the context of orders, for usage and billing. We also use this information to analyse usage behaviour, to improve our products and services and for support purposes. We may also send you information about new or changed 4Dvets products and services.

The data collected will remain with us:

  • For as long as you use our products or services. For personal data, you can ask us to delete this data after 6 months of non-use or you can withdraw your consent to store it. After that, however, you will no longer be able to use our products and services.
  • Usage data will be deleted or anonymised after 6 months.
  • If the purpose of the data storage is no longer given (e.g., after processing your request).
  • Mandatory legal and regulatory provisions – in particular retention periods – remain unaffected.

Your data will only be processed by third parties in the context of the use of the service. Due to regulatory or legal provisions, 4Dvets AG may have to make certain data available to the authorities.

Analysis tools and advertising

Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation
We have activated the IP anonymisation function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin
Sie können die Speicherung der Cookies durch eine entsprechende Einstellung Ihrer Browser-Software verhindern; wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen dieser Website vollumfänglich werden nutzen können. Sie können darüber hinaus die Erfassung der durch den Cookie erzeugten und auf Ihre Nutzung der Website bezogenen Daten (inkl. Ihrer IP-Adresse) an Google sowie die Verarbeitung dieser Daten durch Google verhindern, indem Sie das unter dem folgenden Link verfügbare Browser-Plugin herunterladen und installieren: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Deactivate Google Analytics

For more information on how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing
We have concluded an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics with Google Analytics
This website uses the “demographic characteristics” function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item “Objection to data collection”.

Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The purpose of reCAPTCHA is to check whether data entry on our websites (e.g., in a contact form) is made by a human or by an automated programme. For this purpose, reCAPTCHA analyses the behaviour of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor visits the website. For the analysis, reCAPTCHA evaluates various information (e.g., IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.

The data processing is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM.

For more information on Google reCAPTCHA and Google’s privacy policy, please see the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Plugins and tools

Google Web Fonts
This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This informs Google that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

Google Maps
This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.

Newsletter marketing
As a newsletter subscriber, you provide us with the details of your registration, primarily your e-mail address and your preferred language; in addition – if you wish – your first and last name, your company and position as well as your Twitter account. In a confirmation e-mail you will see how this data has been recorded. You can adjust your profile data or unsubscribe from the newsletter at any time. We also use our newsletter lists to create Custom or Lookalike Audiences or Similar Audiences (see below) on platforms such as Facebook, Twitter, or Google (DoubleClick). You can opt out of this use at any time. If you provide your Twitter account, we can inform ourselves on a case-by-case basis about which topics you tweet publicly.

For the administration of newsletter contacts and the dispatch of the newsletter, we use MailChimp, a service that supports, among other things, the design and target group-oriented addressing of e-mail newsletters. In MailChimp, we record the details of your registration for our newsletter (via our website or our lead form on Twitter or Facebook, or manually with your consent if necessary). MailChimp uses session cookies as well as pixel tags/web beacons in our emails to be able to assign users to open and clicks. The data is processed directly on the service’s servers, which are located abroad. Information about such steps taken by users (e.g., the duration, sequence and URL of visits and page views, as well as information about the device used, operating system, browser and settings the approximate location) are also transmitted there; by subscribing to the newsletter, you agree to this.

Social Media

Facebook
The website www.4Dvets.com contains plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/. When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. With your IP address, Facebook receives the information that you have visited our pages. If you are logged into your Facebook account and click the Facebook “Like” button, you can link the content of our pages in your Facebook profile. In this way, Facebook can associate your visit to our pages with your account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data and its use by Facebook. For more information, please see Facebook’s privacy policy at https://www.facebook.com/policy.php.

Facebook Custom Audiences
Facebook Custom Audiences are used by us to compile groups and lists of users from existing data sets (e.g., our newsletter subscribers) according to certain criteria in order to provide them with fair information and advertising on Facebook’s services according to your interests and preferences. Before this data is transmitted to Facebook, it is irreversibly encrypted on our computers into so-called hash values (encrypted numerical values), which Facebook uses to match its user base. You can opt out of this form of advertising by adjusting your browser, which you can do on the Digital Advertising Alliance’s opt-out page.

Facebook-like Audiences
Facebook-like Audiences are used by us to compile groups and lists of users from existing data sets (e.g., our newsletter subscribers) according to certain criteria in order to provide them with fair information and advertising on Facebook’s services according to their interests and preferences. Before this data is transmitted to Facebook, it is irreversibly encrypted on our computers into so-called hash values (encrypted numerical values), which Facebook uses to match its user base. You can opt out of this form of advertising by setting your browser, which you can do on the Digital Advertising Alliance’s opt-out page.

Facebook Connect
Facebook Connect is a feature of Facebook that allows Facebook users to sign in to other websites, apps and services using their Facebook identity. This other service has access to certain Facebook preferences and social and connectivity features on which it can base its own offerings. This follows the user’s Facebook settings. For more details, see the Facebook explanations. Facebook may use information about the steps users take on such other services to recognise visitors to our site on its services to match the user’s interests and preferences. You can opt out of this form of advertising by adjusting your browser settings, which you can do on the Digital Advertising Alliance’s opt-out page.

Social media plugins
We offer recommendation buttons of the following social networks on our website: Instagram, LinkedIn and YouTube. These allow you to recommend selected website content to other internet users via the relevant social network and add it to your personal profile. The recommendation buttons are provided by the operators of the social networks.

By integrating these plugins on our website, the operators of the social networks concerned may receive the information that you have accessed our website. If you are logged into one of the aforementioned networks during your visit to our website, the operator can assign this visit to your user account. If such an assignment is not desired, we recommend that you log out of social networks before visiting our website.

When you use the buttons, the corresponding information is transmitted to the relevant social network and stored there. For more information on the purpose and scope of data collection, further processing and use of the data and setting options for protecting your privacy, please refer to the data protection notices of the operators of the social networks:

Facebook: https://www.facebook.com/policy.php

YouTube: https://policies.google.com/privacy?hl=en-GB

LinkedIn: https://www.linkedin.com/legal/user-agreement

Valid as of 06.06.2019